EH
Eric H
1 reviews | Active since May 2013
05 Feb 2017, 23:31
Billing error
<p>I upgraded my line speed from 4 mb/s to 10 mb/s. They then decided to bill me for the 4 and 10 mb/s line speeds while I only have 1 data line. </p> <p>I contacted them to investigate, and there the empty promises started.</p> <p>"Our records indicates that the billing for the two adsl line rentals is currently being investigate by our Sales Specialists team. They will proceed with the investigation and will keep you updated on the progress until the matter has been resolved"</p> <p>It is 2 weeks later and NO update !!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p>
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
06 Feb 2017, 12:10Good day Hoonej
Thank you for raising this matter with us.
As discussed with our client service representative, this matter has now been addressed and we will be looking into what transpired.
In the interim your query has been forwarded to the relevant persons to address and to contact you with a resolution.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Feb 2017, 12:10
Official
Good day Hoonej
Thank you for raising this matter with us.
As discussed with our client service representative, this matter has now been addressed and we will be looking into what transpired.
In the interim your query has been forwarded to the relevant persons to address and to contact you with a resolution.
Should you have any further queries, please do not hesitate to contact us.
Kind regards
MWEB Client Services
Best regards,
EH
Eric H's updateReviewer Update
16 Feb 2017, 00:14WOW, suddenly the next day MWEB contacted me!!! WOW, was I surprised/shocked!!!!!!
I should have known that it was too good to be true the sudden promises that my billing is now sorted out.
Today I logged in by MWEB, whent to billing and looked at my latest invoice and guess what, IT IS NOT SORTED OUT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+-R600 tata goodbuy !!! It was all just EMPTY PROMISES !!!!!!
MWEB, why should I contact you if I have any further queries???? You can not even sort out my existing queries! Now I know why you phoned me and not send an e-mail. No EVIDENCE of empty promises!!
EH
Eric H's update16 Feb 2017, 00:14
Reviewer Update
WOW, suddenly the next day MWEB contacted me!!! WOW, was I surprised/shocked!!!!!!
I should have known that it was too good to be true the sudden promises that my billing is now sorted out.
Today I logged in by MWEB, whent to billing and looked at my latest invoice and guess what, IT IS NOT SORTED OUT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+-R600 tata goodbuy !!! It was all just EMPTY PROMISES !!!!!!
MWEB, why should I contact you if I have any further queries???? You can not even sort out my existing queries! Now I know why you phoned me and not send an e-mail. No EVIDENCE of empty promises!!