Billing and poor service

I joined Mweb effective September/October 2017. Consultant signed me up end August 2017 and I selected uncapped. She did advise although uncapped there is a cap in the back end but usually 700/750gb.

I had to wait for the main fibre installation in our complex to be completed hence it was not activated immediately. Once done installation happened promptly. Phoned by Vuma and next day the installation was done and the guy even pitched earlier.

Unfortunately this is where the good stuff ended. I moved in December 2017. Same complex. Just another unit. Needless to say this time the installation took some time. After me having to phone Vumatel, Mweb's service provider on several occasions they finally installed but the connection was not up and running until several days later and me yet again having to phone Mweb and Vumatel and it takes ages getting through to someone. Everytime it cost me. Even online queries logged but no response.

To 'move' the line they wanted to charge me the same installation fee for a brand new client and in the end Mweb agreed to waive this and extend my contract with another 12 months to which I agreed.

Now I am receiving sms notifications from Vumatel advising the payment is due. When I contacted Mweb I was told this was in error and any invoice received I need to forward to them. Problem is Vumatel don't send me any invoices. Just an sms with a reference. How can this be an error if I received the same sms again? Yet again I have to phone and surprise surprise again u not getting through. U can leave a message but they don't call back. I already left several. Why must I go back and forth between Mweb and Vumatel if Vumatel is Mweb's service provider and my agreement/contract is with Mweb.

Received an email from Mweb in January 2018 stating I reached 90% of my limit. Just over 200gb used. So I have a limit of 250gb then? Where is the 700/750gb the sales consultant talked about? That is something important and not once was this specifically pointed out to me and surely the consultant was missleading.

As part of the e-mail I was advised to manage usage or usage will be throttled. Only January was high as I downloaded games which I normally don't do. Usage prior was lower and even after and yet my connection speed don't seem to be the same anymore. There are delays on downloads and I did several speedtests using different apps and devices and the speed is not what it was and as per my contract I have a 20mb line.

Was excited to join and always considered Mweb as one of my options but now I cannot wait for my contract to end and I will definately not recommend them to friends and family which is also why I am sharing my experience.