Billing and cancellation

Extremely disappointed with MWEB Fibre. The service has been unreliable, with frequent downtime and slow speeds that don’t match what I’m paying for. Then the charge me for November and expect me to pay for a service that was disconnected, what is sad is that I was in Hospital the month of November, the customer service people saying that I must still pay for it. I had billing issues before with MWEB , I was never told this was not a Prepaid service , as according to me when I don't pay the disconnect how an I expected to pay services I never used , PAY MONEY FOR SERVES DISCONNECTED, now they want cancel these services still billing me for a till April. Customer support is unhelpful and takes ages to resolve issues. I expected a much better experience but have only faced frustration. If you're looking for consistent, high-quality internet, I’d recommend looking elsewhere." What a year of Poor quality.