Billing and adding products

I have been talking to mweb from the 1st of July and still today 28 July my bill has not been corrected, I was disconnected on the 1st after I paid R800 on a Sat. I was told I cany be reconnected because the amount does not reflect even after a POP was requested and sent. Then after 3 days still not connected I was told the line I was on 30/ 30 is not offered by vumatel anymore and i have to upgrade to 50/25. I agreed but was told connection will take up to a week, while I was checking for a new ISP because MWeb was slow and not ready to assist I realized the same line I was on, 30/30 was still on offer on vumatel, I called them and the agent said they will reconnect my 30/30 line and i was reconnected same day. Now the other line 50/24 was still on the order process. I was reassured it will be canceled as it was their mistake. Since the 6th or 7th , the order went through, and a debit order for the processing fee went off, all sorts of amount keep popping up on my account. I keep contacting them about the bill to be sorted, as they need to cancel the second order and still my account is in arrears. When talk8ng to one agent they direct you to another department and i have explain everything to everyone everything, it's like they dont have a record of the clients information and all that was done on the account. Now the last agent said the 50/25 line will be canceled and still my account is in arrears that dont make sense