MS
Matro S
1 reviews | Active since Nov 2022
16 Apr 2026, 20:46
Billing
I’ve been battling to sort out their billing ,today they are sending me msgs of handing me over for what I don’t know,They took accountability of removing the amounts that are reflecting on their statement but today they are saying I’m owing .Whay for no one is giving me an aswere.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
17 Apr 2026, 08:26Hello Matro. Thank you for bringing this to our attention. We understand how concerning and frustrating it must be to receive conflicting information about your billing, especially after being advised that adjustments would be made.We’ve arranged for our Collections team to review your suspended service and billing history in full. They will be in touch via email or call as a priority to provide clear feedback and guide you on the next steps.We’re committed to ensuring you receive accurate information and a fair resolution. If you’d like us to track this more closely for you, please feel free to send us a private message with your details.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply17 Apr 2026, 08:26
Official
Hello Matro. Thank you for bringing this to our attention. We understand how concerning and frustrating it must be to receive conflicting information about your billing, especially after being advised that adjustments would be made.We’ve arranged for our Collections team to review your suspended service and billing history in full. They will be in touch via email or call as a priority to provide clear feedback and guide you on the next steps.We’re committed to ensuring you receive accurate information and a fair resolution. If you’d like us to track this more closely for you, please feel free to send us a private message with your details.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team