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Nicole A
1 reviews | Active since Apr 2026
15 Apr 2026, 18:48
Billing
Today i started a conversation in the live chat on WhatsApp at 8:23am (otherwise you wait for hours when you call) and i am currently still waiting to be answered (it is 18:46). My wifi billing increases every month with no notice of why or anything. You receive no emails or anything of notice to why billings may go up they just do. I am very dissatisfied.
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Nicole A's updateReviewer Update
15 Apr 2026, 20:45It would honestly just be nice to get feedback from the agents and emails letting me know the reason why my bill is increasing instead of me having to message them everytime.
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Nicole A's update15 Apr 2026, 20:45
Reviewer Update
It would honestly just be nice to get feedback from the agents and emails letting me know the reason why my bill is increasing instead of me having to message them everytime.
Mweb's replyOfficial
16 Apr 2026, 08:45Hi Nicole, we can see how frustrating this experience has been, especially the long wait times when trying to get assistance, and the impact that has when you’re trying to resolve a billing concern. We’ve located the account and can confirm you’ve already spoken to our billing team, and the billing changes were explained during that interaction. We also want to acknowledge your feedback around the delay in support responses. Our team is currently working on improving support turnaround times so that customers are assisted more quickly and don’t experience extended waiting periods like this. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 08:45
Official
Hi Nicole, we can see how frustrating this experience has been, especially the long wait times when trying to get assistance, and the impact that has when you’re trying to resolve a billing concern. We’ve located the account and can confirm you’ve already spoken to our billing team, and the billing changes were explained during that interaction. We also want to acknowledge your feedback around the delay in support responses. Our team is currently working on improving support turnaround times so that customers are assisted more quickly and don’t experience extended waiting periods like this. Kind regards,
The Mweb Team
The Mweb Team