BM
Basetsana M
1 reviews | Active since Feb 2011
30 May 2018, 13:24
Billing
I recently upgraded to LTE. The consultant who is assisting me failed to explain to me that my old devise will remain connected . I was double billed and the consultant (Zahrah Almas) assisting via email is not helpful , she insists that i am liable for the payment.
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Mweb's replyOfficial
30 May 2018, 14:47Good day Bassie25
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply30 May 2018, 14:47
Official
Good day Bassie25
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,