BILLED R5801, BUT STILL NO ACTIVE CONNECTION!!!

I signed up for a fibre connection on the 12th of August 2020. On the 15th of October, my router was delivered and the very next day I was billed R399 pro rata.

Problem is since no technicians were ever here, the fibre was never set up so I didn't have an active connection. The previous tenants took the ONT unit with them, so I reversed the debit order.

I logged a query informing Mweb of the ONT unit and was promised that they would escalate the matter. Come the 1st of November, I was debited again for a full month, all the while, still not having a connection.

Today, I get a statement of R5801!!!! This is for early cancellation for a product that, to this day, 3 months after I signed up, I STILL HAVEN'T GOT AN ACTIVE CONNECTION!!!!

This has now affected my credit rating!!!! NEEDLESS TO SAY, I AM TAKING MWEB TO COURT. ALL MY CALLS WHERE RECORDED ON MY PHONE AND I HAVE COPIES OF ALL MY E-MAILS.