AT
Ashley T
1 reviews | Active since Oct 2012
03 Feb 2016, 20:45
Billed me prior to my debit date Tammy Thomas
Good day<br> <br> Please could you assist with regards to my Mweb account.<br> <br> i was billed prior to my debit date and agreement, thus the debit order was rejected, which caused bank charges and a bad record on my name and my banking account. <br> <br> This is entirely unacceptable as my agreement with Mweb clearly states that my first debit order would at the end of Feb 2016.<br> <br> This incorrect debit has caused a bad record on my name and my banking account.<br> <br> i would like this rectified as soon as possible.<br> <br> regards<br> Tammy Thomas<br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
04 Feb 2016, 14:57Hello devonthomas100,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered; please respond to the email that was sent to you with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the interim, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered; please respond to the email that was sent to you with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the interim, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply04 Feb 2016, 14:57
Official
Hello devonthomas100,
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered; please respond to the email that was sent to you with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the interim, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
We have tried unsuccessfully to contact you since this complaint was posted.
Our calls remain unanswered; please respond to the email that was sent to you with an alternate contact number in order for us to assist you.
Your case has been escalated to the relevant department to look into in the interim, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services