BILLED FOR SERVICE NOT RECEIVED

Hi<br> <br> In August 2014 I upgraded my adsl line with Mweb from 2MB line to a 4MB speed and my bill was adjusted accordingly at that time. The line always seemed slow, but I thought due to the constraints of Telkom's network that was the best performance you can achieve on a 4MB line. <br> <br> Around March-April 2015 I discovered how to do a speed test and the speed tests on my line were always below 2MB. I then tested my friends 4MB line in April 2015 and saw he was running just under 4MB. I immediately called Mweb and they said there was a technical problem, which they fixed and I finally received (nearly) 4MB line speed. <br> <br> I brought the above to Mweb's attention and requested a refund for the 5 months of service not received. I was told the onus was on me to verify the line speed was correct and that the service was delivered. <br> <br> I disagree and Mweb should have at least confirmed that I was receiving a (nearly) 4MB speed when I called them to set it up. I have not used the service and I am not happy to pay for it. <br> <br> I have just cancelled my adsl line with Mweb. I am also highly annoyed that I am forced to pay a further R449 for a service I am not going to receive in June 2015.<br> <br> Regards,<br> Guy