MN
Madoda N

1 reviews | Active since Jan 2015

18 Jun 2015, 08:32

billed for service I didn't ask for

I was excited by Mweb's 20gig for R145 and ended up cancelling the service with one ISP. First invoice Mweb billed me for R666.40. Surprised, I complained and was told by arrogant Mweb consultants that it's what I signed up for. I have received a R835 invoice and complained again. Arrogant consultants told me to manage my usage better. Do the expect me to check the usage after each member of my family has been on the Internet? That is ridiculous. I just wanted to pay R145 for 20gig that's all. A disconnection of service beyond that would have been okay. Then I would pay the R145 I signed up for. I want to cancel this as soon as possible or pay only the R145 and no more. While at it credit me back with the amounts over the R145 that were charged to date. My Worst Experience of Bummer (mweb)

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Replies (1)
Mweb
Mweb's reply18 Jun 2015, 11:24
Official
Hello Madoda0105,

Thank you for raising your concerns.

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please provide us with an alternate contact number in order for us to assist you.

Kind regards
MWEB Client Services