Billed for No Use of Services

Hello,<br> <br> I am complaining as I moved into a new home. I ordered adsl from Mweb, everything went well for a week. Then suddenly the new owner decided to move his old line (m existing) line to his new home. Needless to say, my voice line stopped working immediately. For the past month I have not been able to use my adsl as Telkom has not yet installed a new voice line, yet Mweb still keeps billing me. They have billed me for two months and i have only been able to use my adsl for little less than a week. <br> <br> I know it is not mweb's fault, but surely Mweb has some ethical values and can understand my problem. Why not just put the account on hold until I get everything sorted with Telkom. I am requesting a refund for 1 month of \no use"for the adsl line rental as well as my data as I could not use either. I am also requesting you put it on hold or cancel it in total so I dont get billed for next month as I dont know how long Telkom will take.<br> <br> Thank You<br> Andries"""