Billed for a service not used.

I app**** for the uncapped adsl service and was not able to connect to the internet because the moderm arrived after a Month. It only arrived after I sent an email and called about the poor service I am getting. The next thing they bill me for the same Month they did not deliver the moderm, then I cancelled the service on the website and the message that a consultant will call me, till today. The bill is about R1500 for a service I never used.<br> <br> I still want this service but will never pay money for a service I never used. Its upsetting and looking at all the complaints it looks like mweb is misleading and providing a bad service.<br> <br>