JM
James M
1 reviews | Active since Feb 2011
01 Aug 2015, 06:53
Billed double for cancelling month to month contra
I cancelled my R199.00 MONTH ON MONTH contract on July 6 2015 ([REF#: ***] from Naseema van Schoor). To my surprise, on 01 August I get a debit order from Mweb for double my subscription amount, R398.00! I cancel my contract and you double my subscription??? Is that how it works? Is this your way of trying to fleece me one more time before I leave?<br> <br> Come on Mweb, give my money back.
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Mweb's replyOfficial
03 Aug 2015, 10:35Hello manditer,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant where he explained this to you, this matter has now been resolved.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant where he explained this to you, this matter has now been resolved.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Mweb's reply03 Aug 2015, 10:35
Official
Hello manditer,
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant where he explained this to you, this matter has now been resolved.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention, we really appreciate you taking the time to do so.
As per your discussion with our customer service consultant where he explained this to you, this matter has now been resolved.
We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.
Kind regards
MWEB Client Services