Billed after cancellation without answers

Cancelled my mweb account as per their consultants as they could not put our account on hold while we relocated provinces and still waiting for the property we were moving into to be ready. They accepted the cancellation and we paid our last invoice. To my surprise when I phone for a new product, my account showed it was credited in January 2025 and then debited again in February 2025. No explanation and no answer from their billing or retensions teams. I phone and just keep holding without answer, emails don't get responded to either!!! Service is pathetic!!! And consultants when they do answer have no phone ethetic or know how to speak to clients