Big company attitude towards the public

I recently connected with cable and the connection drops out intermittently (up to 5 times an evening) for 20 seconds or so.

I notified MWEB and they asked me to monitor the router and feed back to them.

I have been unable to monitor it for them and I dont believe this should be my responsibility.

They have now informed me that if the problem is not with their device then I will be charged a callout fee by the fibre company, even though the installation was done by them and has never worked.

Typical big company attitude and unacceptable.