Beyond Terrible

Formal complaint filed on Friday, reference number: MWB***5.

Mweb - I am at my wits' end, feeling extremely hopeless right now. Last week Thursday, I called to upgrade the speed on my line, which now, appears to have been a grave mistake! Since then, I haven't had any internet connection and not one person at mweb was able to assist and solve the problem. I have been sent from pillar to post with calls dropping, being put on hold for 35 minutes at a time. This morning the same, exhausting story continues, have been put on hold, where after 30 minutes, the call dropped. No one phoned me back, no one cares! I have never in my life experienced such a shocking and despicable service from anyone. Feeling very drained. Next time I make a call to mweb, it will be to cancel cancel my subscription - I will find another services provider who will appreciate my patronage!