YC
Yolande C

1 reviews | Active since Mar 2009

19 May 2026, 12:02

Beyond horrid service

I have been trying for 2 years to get hold of MWEB and no luck. When you speak to a consultant the call cuts and they never phone back. It’s a frustration especially because this is a business and not having access is a huge problem.

0
Replies (126)
Mweb
Mweb's reply19 May 2026, 12:22
Official
Hello  Yolande.

We understand how frustrating this has been, especially over such a long period and with the added pressure of running a business that depends on reliable support and connectivity. Dropped calls and lack of follow-up are not the level of service we aim to provide.We would really like the opportunity to get this properly resolved for you. Please share your query and profile details via private message so we can access your account and engage the right support team directly.Once we have your details, we will take ownership of the case, review the history, and ensure a clear and structured follow-up so you are not left chasing updates again.Your experience matters, and we are committed to improving both access to support and the consistency of communication going forward.

Kind regards, 
The Mweb Team
YC
Yolande C's update20 May 2026, 08:20
Reviewer Update
Good day, I have loaded my reply as private yesterday afternoon at 12:55 and still absolutely no communication. Full of excuses but MWEB wants payment for a service that is non-existent. Why do we have to accept this kind of treatment when you actually PAY for a service but don’t receive it. I would suggest MWEB rather close their doors or get someone that actually knows how to treat customers. 2 years and still waiting for some kind of action. This is ridiculous and appalling from any business. If I treat my customers like they have treated me I would be out of business….
Mweb
Mweb's reply20 May 2026, 09:47
Official
Hi Yolande,  We understand your frustration, especially after feeling like you’ve been left without meaningful communication while continuing to be billed for a service experience that has clearly not met expectations. After such a long period of dissatisfaction, it’s understandable that confidence in the process has been impacted. At the moment, we’re unable to trace any active Mweb account using the details currently available to us. To assist further and investigate the matter properly, please send us your Mweb account number via direct message or the registered email address linked to the account so we can securely locate your profile and review the issue in more detail. Once we have the correct account information, the relevant teams will be able to assess the matter further and provide the necessary assistance. Kind regards,
 The Mweb Team 
YC
Yolande C's update20 May 2026, 09:52
Reviewer Update
I told you to call me! I DO NOT HAVE ACCESS TO MY MWEB ACCOUNT NUMBER! Please just get a MANAGER to call me - my number has been supp**** numerous times!
Mweb
Mweb's reply20 May 2026, 10:24
Official
Hi Yolande, we understand your frustration, especially given the repeated attempts to resolve this.We do see that your contact number has already been confirmed on our side. To ensure your request is logged correctly and routed to the right team for follow-up, please send us a brief description of the query via private message so we can attach it to your case and escalate it accordingly.Once received, we’ll ensure it is assigned to the relevant team for direct follow-up with you as soon as possible.Kind regards,
 The Mweb Team
YC
Yolande C's update20 May 2026, 10:36
Reviewer Update
It needs to be connected but it was disconnected, the bill has been paid. Phone on the number provided numerous times and find out from me what is going on!!!! I am not just frustrated, I am actually losing my cool completely!!!! I will not reply privately because the world needs to see how you treat your clients.
YC
Yolande C's update20 May 2026, 10:37
Reviewer Update
Repeated attempts to resolve this???????? What attempts????
Mweb
Mweb's reply20 May 2026, 10:49
Official
 Hi Yolande, We hear how frustrated and overwhelmed you are, especially as your service is currently disconnected despite you indicating that payment has already been made. Being without connectivity when you believe everything has been settled is understandably upsetting, and we recognise the urgency in getting this corrected. From our side, we are now prioritising this as a service restoration and billing verification query so it can be properly reviewed against your account status and payment record. We will have the billing team review the disconnection and payment allocation urgently and contact you directly to confirm what has caused the interruption and get your service reinstated as quickly as possible. We appreciate your patience while this is being checked and will ensure this is treated with priority to avoid further delay. Kind regards,
The Mweb Team 
YC
Yolande C's update20 May 2026, 11:50
Reviewer Update
Hi, I was just phoned, the phone rang ONCE and the call cut! What the heck is going on. This is sooooooooo bad! I cannot phone back as I cannot be nr 196 in the line… please call me back immediately and make sure that the phone doesn’t drop! .
YC
Yolande C's update20 May 2026, 11:51
Reviewer Update
You just can’t get anything right, can you?????? I have never ever seen incompetence like this in my whole life!
Mweb
Mweb's reply20 May 2026, 12:05
Official
 Hi Yolande,We understand your frustration, especially after the recent call attempt dropped after a single ring. We can appreciate how disruptive and disappointing this experience has been when you are actively trying to get this resolved.We have requested the Billing Team to reach out to you again as a priority and ensure another call-back is made to assist you directly.Kind regards,
 The Mweb Team 
Mweb
Mweb's reply20 May 2026, 12:06
Official
Hi Yolande,We understand your frustration, especially after the recent call attempt dropped after a single ring. We can appreciate how disruptive and disappointing this experience has been when you are actively trying to get this resolved.We have requested the Billing Team to reach out to you again as a priority and ensure another call-back is made to assist you directly.Kind regards,
 The Mweb Team 
YC
Yolande C's update20 May 2026, 12:10
Reviewer Update
I will be replying publicly to everything and will keep doing so until someone contacts me. CALL ME, I HAVE MY PHONE IN MY HAND
Mweb
Mweb's reply20 May 2026, 13:01
Official
Hi Yolande, we understand how urgent and frustrating this situation feels, especially as you are actively available and waiting for a call to resolve this without further delay.We have requested the Billing Team again to urgently prioritise a call-back to you on the number we have on record so they can assist you directly and get this resolved as quickly as possible.Kind regards,
 The Mweb Team
YC
Yolande C's update20 May 2026, 13:25
Reviewer Update
It is 13:24 and I am still waiting………… TIME IS MONEY….
Mweb
Mweb's reply20 May 2026, 13:36
Official
 Hi Yolande, we understand how urgent and frustrating this situation feels, especially as you are actively available and waiting for a call to resolve this without further delay.We have requested the Billing Team again to urgently prioritise a call-back to you on the number we have on record so they can assist you directly and get this resolved as quickly as possible.Kind regards,
 The Mweb Team 
YC
Yolande C's update20 May 2026, 13:42
Reviewer Update
You have absolutely NO IDEA what frustrating means, you use this word in EVERY reply, do you really know what the word frustrating means????
Mweb
Mweb's reply20 May 2026, 14:23
Official
 Hi Yolande,We understand how urgent this matter is, especially as you’ve been available and waiting for a direct call to get this resolved without further delay.We’ve re-escalated your request to the Billing Team for immediate priority contact on the number we have on record so they can assist you directly and resolve this in one interaction, without further back-and-forth or repeated callback attempts.Kind regards,
 The Mweb Team 
YC
Yolande C's update20 May 2026, 14:35
Reviewer Update
It’s been an almost an hour after your last reply and still no call…..
Mweb
Mweb's reply20 May 2026, 14:42
Official
Hi Yolande,We’ve sent through a follow-up to the Billing Team again to urgently prompt the call-back request, as this is still being treated as a priority on our side.We understand the delay is not ideal, and we’re actively keeping this open until contact is made so it can be resolved directly with you.Kind regards,
 The Mweb Team
YC
Yolande C's update20 May 2026, 15:10
Reviewer Update
I have received a call but the legwork was not done….thank you for the call. Should this not be sorted out by tomorrow at 15h00, every 30 minutes thereafter I will keep messaging until this problem has been resolved.
Mweb
Mweb's reply20 May 2026, 15:47
Official
Hello  Yolande 

Thank you for taking our call. Our teams will continue to be here for you for any further assistance. 

 Kind regards,
 The Mweb Team 
YC
Yolande C's update22 May 2026, 08:41
Reviewer Update
Good morning, your service is still NON-EXISTENT….. As per my previous 24 REPLY message, I was supposed to be called back yesterday at 15:00 latest, I AM STILL WAITING and still nothing has been done. I suggest you contact me urgently as I need to make a living and MWEB doesn’t care. I want feedback within the hour and I want a senior manager to contact me NOW! Useless people, please close your doors because you cannot even keep a promise to call back. You know the story and I need it actioned! I will keep replying publicly until my problem is sorted out.
Mweb
Mweb's reply22 May 2026, 09:02
Official
Hi Yolande,  We understand your frustration, especially after waiting for promised feedback and still being without a resolution. We recognise the impact this is having on your ability to work and the inconvenience caused by the lack of communication. Please note that we have now submitted a follow-up to our billing team regarding your query and the outstanding feedback you were expecting. The matter remains under review, and the team has been requested to provide an update on the current status. We appreciate your patience while this is being attended to. Kind regards,
The Mweb Team 
YC
Yolande C's update22 May 2026, 10:19
Reviewer Update
It is now more than an hour later and still NOTHING. Please don’t reply with “We understand your frustration” because do not know what the word means. I am losing business because of your incompetence and that is not acceptable. I want a manager to contact me and I am waiting another hour!!!! Why are you still in business???? Oh and another thing, it seems like you are writing your own 5 star reviews to get a better rating on Hello Peter…. Please don’t let Tobeka phone me, it will be a horrible day for her and she doesn’t come back to a client in anyway. I am done being nice — GET A MANAGER TO PHONE ME IMMEDIATELY! I will keep replying until I get a call.
Mweb
Mweb's reply22 May 2026, 10:48
Official
Hi Yolande,  We acknowledge your message and the urgency of your request. Please note that we have sent another follow-up to the billing team requesting immediate attention and feedback on your case, and escalation for urgent handling. The matter remains active and has been flagged for priority response. Kind regards,
 The Mweb Team 
YC
Yolande C's update22 May 2026, 11:07
Reviewer Update
It’s best you send another follow up and get a manager to call me ASAP - I AM STILL WAITING FOR YOU TO ASSIST SINCE 19 MAY…… And still no joy… You seriously should consider closing your doors if this is the way you “service” clients….
Mweb
Mweb's reply22 May 2026, 11:11
Official
Hi Yolande, Thank you for your message, and we understand your frustration given the ongoing delays since 19 May. Please note that we have sent another follow-up to the billing team requesting urgent attention and immediate feedback on your case, and the matter has again been escalated for priority handling. The request remains active, and we are awaiting their response so we can provide you with the next update as soon as possible. Kind regards,
 The Mweb Team 
YC
Yolande C's update22 May 2026, 11:14
Reviewer Update
You have absolutely no idea with how frustrated I am so please don’t tell me you understand my frustration….
YC
Yolande C's update22 May 2026, 11:24
Reviewer Update
I just got a WhatsApp to rate Tobeka’s service again…. Without receiving a call… nobody has phone, there is nothing to rate… I wish there was a “0” because NOTHING is being sorted out… Do you even know what you are doing?
Mweb
Mweb's reply22 May 2026, 11:36
Official
Hi Yolande, Thank you for your message. We acknowledge your concerns regarding the ongoing status of your query and the rating request you received. Please note that we have sent another follow-up to the billing team requesting urgent feedback and resolution on your case, and it remains active and prioritised for attention. We will provide an update as soon as feedback is received from the team. Kind regards,
The Mweb Team 
YC
Yolande C's update22 May 2026, 14:10
Reviewer Update
STILL NO CONTACT????????????????
This has now been going on for more than 24 working hours. Phone me please - URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:10
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:10
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:10
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:10
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:10
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:11
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:11
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:11
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:11
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:11
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:12
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:12
Reviewer Update
Phone me URGENTLY AND IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:12
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:12
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:12
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:13
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:13
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:13
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:13
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:13
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:13
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:14
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:14
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:14
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:14
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:14
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:14
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:15
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:15
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:15
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:16
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:17
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:17
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:17
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:17
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:17
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:17
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:18
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:19
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:20
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:20
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:20
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:20
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:20
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:20
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:20
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:21
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:22
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:22
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:22
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:22
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:22
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:22
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:23
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:23
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:23
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:23
Reviewer Update
I am flooding you until I get a call
Mweb
Mweb's reply22 May 2026, 14:23
Official
 Hi Yolande, Thank you for your message. Please note that we have sent a follow-up to the billing team requesting urgent feedback and resolution on your case, and it remains active and prioritised for attention. We will provide an update as soon as feedback is received from the team. Kind regards,
The Mweb Team 
YC
Yolande C's update22 May 2026, 14:23
Reviewer Update
I am flooding you until I get a call
YC
Yolande C's update22 May 2026, 14:24
Reviewer Update
Still no call - I don’t care about you sending a follow up to the billing department - I WANT A CALL IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:24
Reviewer Update
Still no call - I don’t care about you sending a follow up to the billing department - I WANT A CALL IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:24
Reviewer Update
Still no call - I don’t care about you sending a follow up to the billing department - I WANT A CALL IMMEDIATELY
YC
Yolande C's update22 May 2026, 14:25
Reviewer Update
Still no call - I don’t care about you sending a follow up to the billing department - I WANT A CALL IMMEDIATELY
Mweb
Mweb's reply22 May 2026, 14:39
Official
Hi Yolande, Our billing team has confirmed that they have attempted to make contact regarding your query and the matter currently under review. The request remains active with the team for further engagement and feedback.Kind regards,
 The Mweb Team
YC
Yolande C's update22 May 2026, 15:00
Reviewer Update
Thanks for the eventual call… I was transferred to the technical department and the call cut, but the OTP was sent to another nr…. Can you please call me back again as a matter of URGENCY
Mweb
Mweb's reply22 May 2026, 15:50
Official
 Hello Yolande, 

We have arranged for our teams to make contact ASAP on  ***

 Kind regards,
 The Mweb Team