ZM
Zodwa M
1 reviews | Active since Oct 2024
10 Jun 2026, 19:24
Beyond dissatisfaction
Mweb customer service is 0. I have to use my airtime to call them you hold on forever. The live chat no answer. You are the worse. I guess you know you have restricted our places no competition.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
11 Jun 2026, 08:36Hi Zodwa,
We understand how frustrating it must be to struggle to get through for support, especially after spending time and airtime trying multiple channels without success. When you reach out for help, you should feel heard and assisted without unnecessary delays. That’s not the kind of experience you should be having when trying to get support.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, and our team will make sure your query is properly reviewed and handled.
Your feedback has also been shared with our Service Quality Team for review and improvement, as improving support accessibility and response times remains a key priority.
We`ll remain committed to making your query gets fully resolved.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get through for support, especially after spending time and airtime trying multiple channels without success. When you reach out for help, you should feel heard and assisted without unnecessary delays. That’s not the kind of experience you should be having when trying to get support.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, and our team will make sure your query is properly reviewed and handled.
Your feedback has also been shared with our Service Quality Team for review and improvement, as improving support accessibility and response times remains a key priority.
We`ll remain committed to making your query gets fully resolved.
Kind regards,
Mweb Team
Best regards,
Mweb's reply11 Jun 2026, 08:36
Official
Hi Zodwa,
We understand how frustrating it must be to struggle to get through for support, especially after spending time and airtime trying multiple channels without success. When you reach out for help, you should feel heard and assisted without unnecessary delays. That’s not the kind of experience you should be having when trying to get support.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, and our team will make sure your query is properly reviewed and handled.
Your feedback has also been shared with our Service Quality Team for review and improvement, as improving support accessibility and response times remains a key priority.
We`ll remain committed to making your query gets fully resolved.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get through for support, especially after spending time and airtime trying multiple channels without success. When you reach out for help, you should feel heard and assisted without unnecessary delays. That’s not the kind of experience you should be having when trying to get support.
We’re here to help and would really appreciate the opportunity to assist you further. Please send us a direct message on Hello Peter with a brief description of your issue, and our team will make sure your query is properly reviewed and handled.
Your feedback has also been shared with our Service Quality Team for review and improvement, as improving support accessibility and response times remains a key priority.
We`ll remain committed to making your query gets fully resolved.
Kind regards,
Mweb Team
Best regards,
ZM
Zodwa M's updateReviewer Update
14 Jun 2026, 21:02My area in Roodepoort Grobler Park does not have connections because of your change from Vodacom to Vumatel. It's been more than 2 weeks. Are you still operating or not? I pay too much money for this stinking service and are you going to refund me for the down time.
ZM
Zodwa M's update14 Jun 2026, 21:02
Reviewer Update
My area in Roodepoort Grobler Park does not have connections because of your change from Vodacom to Vumatel. It's been more than 2 weeks. Are you still operating or not? I pay too much money for this stinking service and are you going to refund me for the down time.
Mweb's replyOfficial
15 Jun 2026, 13:08Hi Zodwa,
We understand how frustrating it must be to be without internet for this extended period, especially when you rely on your connection and expect it to be consistently available. This situation is not the experience we want for our clients. We`ve confirmed that there is currently an ongoing outage in your area impacting multiple users due to a fibre cable break, which is why it is taking longer than usual for connectivity to be restored. Vumatel technicians are actively working on repairs, and resolving this remains a high priority to get all affected users back online as soon as possible.
You have been linked to receive SMS notifications, and you will be updated as soon as the outage is resolved. Our teams are also continuously engaging with the network provider to ensure progress is being made and to push for restoration without further delay.
If you would like any further updates or support, please feel free to continue engaging with us via Hello Peter and we will gladly assist. We remain committed to supporting you and ensuring your connection is restored.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet for this extended period, especially when you rely on your connection and expect it to be consistently available. This situation is not the experience we want for our clients. We`ve confirmed that there is currently an ongoing outage in your area impacting multiple users due to a fibre cable break, which is why it is taking longer than usual for connectivity to be restored. Vumatel technicians are actively working on repairs, and resolving this remains a high priority to get all affected users back online as soon as possible.
You have been linked to receive SMS notifications, and you will be updated as soon as the outage is resolved. Our teams are also continuously engaging with the network provider to ensure progress is being made and to push for restoration without further delay.
If you would like any further updates or support, please feel free to continue engaging with us via Hello Peter and we will gladly assist. We remain committed to supporting you and ensuring your connection is restored.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Jun 2026, 13:08
Official
Hi Zodwa,
We understand how frustrating it must be to be without internet for this extended period, especially when you rely on your connection and expect it to be consistently available. This situation is not the experience we want for our clients. We`ve confirmed that there is currently an ongoing outage in your area impacting multiple users due to a fibre cable break, which is why it is taking longer than usual for connectivity to be restored. Vumatel technicians are actively working on repairs, and resolving this remains a high priority to get all affected users back online as soon as possible.
You have been linked to receive SMS notifications, and you will be updated as soon as the outage is resolved. Our teams are also continuously engaging with the network provider to ensure progress is being made and to push for restoration without further delay.
If you would like any further updates or support, please feel free to continue engaging with us via Hello Peter and we will gladly assist. We remain committed to supporting you and ensuring your connection is restored.
Kind regards,
Mweb Team
We understand how frustrating it must be to be without internet for this extended period, especially when you rely on your connection and expect it to be consistently available. This situation is not the experience we want for our clients. We`ve confirmed that there is currently an ongoing outage in your area impacting multiple users due to a fibre cable break, which is why it is taking longer than usual for connectivity to be restored. Vumatel technicians are actively working on repairs, and resolving this remains a high priority to get all affected users back online as soon as possible.
You have been linked to receive SMS notifications, and you will be updated as soon as the outage is resolved. Our teams are also continuously engaging with the network provider to ensure progress is being made and to push for restoration without further delay.
If you would like any further updates or support, please feel free to continue engaging with us via Hello Peter and we will gladly assist. We remain committed to supporting you and ensuring your connection is restored.
Kind regards,
Mweb Team
Best regards,