TM
Tryphina M
1 reviews | Active since May 2026
14 May 2026, 19:08
Beyond disgusting service
What is the point of having an app/ live chat? What is the point of having a technical phone number? The service provided by MWEB is beyond unprofessional. I can't get ahold of a single agent to assist me with my connectivity issues. I've been trying to get ahold of them for over a week now. I'm going to cancel this contract as this is an absolute joke.
If it were possible I would give them 0 stars. DO NOT WASTE YOUR TIME AND MONEY WITH THIS USELESS NETWORK
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Replies (1)
Mweb's replyOfficial
15 May 2026, 08:29Hi Tryphina,
Thank you for sharing this feedback with us. Reaching a point where you feel stuck and unable to get assistance after repeated attempts is understandably frustrating, especially when you’re simply trying to get support through the channels provided. This is not how we want our clients to experience our service, and we recognise the impact this has had on you.
We are here to help and would really appreciate the opportunity to look into your situation more closely.
If you’re willing, please reach out to us via a direct message on Hello Peter with a brief description of what you need assistance with, and we’ll do our best to support you further.
Kind regards,
Mweb Team
Thank you for sharing this feedback with us. Reaching a point where you feel stuck and unable to get assistance after repeated attempts is understandably frustrating, especially when you’re simply trying to get support through the channels provided. This is not how we want our clients to experience our service, and we recognise the impact this has had on you.
We are here to help and would really appreciate the opportunity to look into your situation more closely.
If you’re willing, please reach out to us via a direct message on Hello Peter with a brief description of what you need assistance with, and we’ll do our best to support you further.
Kind regards,
Mweb Team
Mweb's reply15 May 2026, 08:29
Official
Hi Tryphina,
Thank you for sharing this feedback with us. Reaching a point where you feel stuck and unable to get assistance after repeated attempts is understandably frustrating, especially when you’re simply trying to get support through the channels provided. This is not how we want our clients to experience our service, and we recognise the impact this has had on you.
We are here to help and would really appreciate the opportunity to look into your situation more closely.
If you’re willing, please reach out to us via a direct message on Hello Peter with a brief description of what you need assistance with, and we’ll do our best to support you further.
Kind regards,
Mweb Team
Thank you for sharing this feedback with us. Reaching a point where you feel stuck and unable to get assistance after repeated attempts is understandably frustrating, especially when you’re simply trying to get support through the channels provided. This is not how we want our clients to experience our service, and we recognise the impact this has had on you.
We are here to help and would really appreciate the opportunity to look into your situation more closely.
If you’re willing, please reach out to us via a direct message on Hello Peter with a brief description of what you need assistance with, and we’ll do our best to support you further.
Kind regards,
Mweb Team