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Pearl M
1 reviews | Active since Jan 2022
09 Jun 2026, 19:39
Beyond disappointed with poor service
I am so disappointed in the non service I received from Mweb. My wifi network was disconnected and I had paid. I called the service provider and was on hold for 4hours and didn't even get help. How can one be on hold for so long, do they even have representatives. I am beyond disappointed. Sales department answers calls immediately but billings. They have a live chat on app that no one attends.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
10 Jun 2026, 08:55Hi Pearl,
We can understand how frustrating this experience has been, especially after making payment and still being left without service, as well as the long wait times when trying to get help. That’s not the level of support we aim to deliver, and we recognise the impact this has had on you.To ensure we can properly follow up with our billing team and get this resolved for you, we’ll need a bit more detail.Please confirm the date and time the payment was made, along with the payment method used, so we can trace it accurately on the account and escalate it to the billing team for urgent review.Once received, we’ll take it directly to the billing team and ensure feedback is provided as quickly as possible.Kind regards,
The Mweb Team
We can understand how frustrating this experience has been, especially after making payment and still being left without service, as well as the long wait times when trying to get help. That’s not the level of support we aim to deliver, and we recognise the impact this has had on you.To ensure we can properly follow up with our billing team and get this resolved for you, we’ll need a bit more detail.Please confirm the date and time the payment was made, along with the payment method used, so we can trace it accurately on the account and escalate it to the billing team for urgent review.Once received, we’ll take it directly to the billing team and ensure feedback is provided as quickly as possible.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 08:55
Official
Hi Pearl,
We can understand how frustrating this experience has been, especially after making payment and still being left without service, as well as the long wait times when trying to get help. That’s not the level of support we aim to deliver, and we recognise the impact this has had on you.To ensure we can properly follow up with our billing team and get this resolved for you, we’ll need a bit more detail.Please confirm the date and time the payment was made, along with the payment method used, so we can trace it accurately on the account and escalate it to the billing team for urgent review.Once received, we’ll take it directly to the billing team and ensure feedback is provided as quickly as possible.Kind regards,
The Mweb Team
We can understand how frustrating this experience has been, especially after making payment and still being left without service, as well as the long wait times when trying to get help. That’s not the level of support we aim to deliver, and we recognise the impact this has had on you.To ensure we can properly follow up with our billing team and get this resolved for you, we’ll need a bit more detail.Please confirm the date and time the payment was made, along with the payment method used, so we can trace it accurately on the account and escalate it to the billing team for urgent review.Once received, we’ll take it directly to the billing team and ensure feedback is provided as quickly as possible.Kind regards,
The Mweb Team
Mweb's replyOfficial
10 Jun 2026, 08:56Hello Pearl
We understand how frustrating this must have been, especially after making a payment and then being left without service while trying to get through to assistance. Waiting that long without support would test anyone’s patience, and your experience matters to us.We’ve arranged for our Finance team to review your service suspension. They will be in touch to walk you through what happened and discuss the next steps regarding your payment and reconnection.Your callback has been logged under ***. We’re committed to getting this resolved for you as quickly as possible.
Kind regards,
The Mweb Team
We understand how frustrating this must have been, especially after making a payment and then being left without service while trying to get through to assistance. Waiting that long without support would test anyone’s patience, and your experience matters to us.We’ve arranged for our Finance team to review your service suspension. They will be in touch to walk you through what happened and discuss the next steps regarding your payment and reconnection.Your callback has been logged under ***. We’re committed to getting this resolved for you as quickly as possible.
Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 08:56
Official
Hello Pearl
We understand how frustrating this must have been, especially after making a payment and then being left without service while trying to get through to assistance. Waiting that long without support would test anyone’s patience, and your experience matters to us.We’ve arranged for our Finance team to review your service suspension. They will be in touch to walk you through what happened and discuss the next steps regarding your payment and reconnection.Your callback has been logged under ***. We’re committed to getting this resolved for you as quickly as possible.
Kind regards,
The Mweb Team
We understand how frustrating this must have been, especially after making a payment and then being left without service while trying to get through to assistance. Waiting that long without support would test anyone’s patience, and your experience matters to us.We’ve arranged for our Finance team to review your service suspension. They will be in touch to walk you through what happened and discuss the next steps regarding your payment and reconnection.Your callback has been logged under ***. We’re committed to getting this resolved for you as quickly as possible.
Kind regards,
The Mweb Team
PM
Pearl M's updateReviewer Update
10 Jun 2026, 11:24I will await their call
PM
Pearl M's update10 Jun 2026, 11:24
Reviewer Update
I will await their call
Mweb's replyOfficial
10 Jun 2026, 11:54Hi Pearl,
We acknowledge your response confirming that you will await the call from the assigned agent.The matter remains with the relevant team, and they will contact you telephonically to assist and request any supporting documentation during the call to ensure the process is handled efficiently.Kind regards,
The Mweb Team
We acknowledge your response confirming that you will await the call from the assigned agent.The matter remains with the relevant team, and they will contact you telephonically to assist and request any supporting documentation during the call to ensure the process is handled efficiently.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 11:54
Official
Hi Pearl,
We acknowledge your response confirming that you will await the call from the assigned agent.The matter remains with the relevant team, and they will contact you telephonically to assist and request any supporting documentation during the call to ensure the process is handled efficiently.Kind regards,
The Mweb Team
We acknowledge your response confirming that you will await the call from the assigned agent.The matter remains with the relevant team, and they will contact you telephonically to assist and request any supporting documentation during the call to ensure the process is handled efficiently.Kind regards,
The Mweb Team