Beware of Mweb *****ing you money

On 14/02/2025 I requested a new service for my dughters flat. After giving all the requested information and being told the expected time frame I tried to follow up a few days later only to be told the order had never been processed. I started the order all over again on 17/02/2024 since then my bank account has been debited twice but I have received no service. Getting through to mweb via phone or the chatbox is a nightmare if I do mange to speak to a person the call is often dropped. Twice I have been informed that my order has been escalated as it is beyond the expected time frame yet I am receiving no follow though. I have literally wasted hours on hold and have to keep loading airtime. as I am typing this I was asked to hold while my order was looked at I've been listening to terrible music for 31 minutes - I am pretty certain they are not coming back