WG
Willie G
1 reviews | Active since Oct 2009
10 Feb 2016, 13:35
Beware of Mweb
Mweb is charging existing customers more for the same service than new customers and then refer u to an email send in 2013. If you reduce the price of a service that should apply to existing and new customers<br> <br> Existing Customers <br> 4 Mbps Uncapped Premium ADSL +Line <br> 01-12-2015 - 31-12-2015 Ex VAT 788.60 VAT 110.40 TOTAL 899.00<br> <br> New Customers <br> The package which you have signed up for is 4Mbps Uncapped Premium ADSL + line. <br> <br> This package will be billed at the monthly fee of R769.00 including VAT. <br> <br> That what i call penalising a person for being a loyal customer.<br>
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Replies (1)Mweb's replyOfficial
10 Feb 2016, 17:26Hello Baardbek,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Mweb's reply10 Feb 2016, 17:26
Official
Hello Baardbek,
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
