BEWARE MWEB IS A ***** *******.

In 2014, MWEB cold phoned my unsuspecting elderly mother to offer her a data contract. I have since investigated the matter as we realized there are a myriad of unknown debit orders on her account all linked back to this ***** sale. I found one of the companies deducting money from her account and after weeks of struggling they gave me the call recording. I was absolutely shocked by this call.

Firstly, MWEB is ******** clients on many levels. The first thing I noticed was they gave her the impression that they are from her existing provider and want to offer her a better deal with faster internet for less money. The sales person asked her if she is with Telkom, she said yes but she does not know what package. (Her ADSL line is with Telkom, her data was with another ISP.) The agent said her internet will definitely be faster. This is a 100% false statement as her infrastructure does not allow for faster internet due to the distance from the exchange. She was already at the maximum possible bitrat with an unshaped, capped account. This was a blatant lie and extremely misleading as it’s physically impossible to get faster internet on the ailing Telkom infrastructure in her area. Secondly, the agent said it will be cheaper. (The sales person did not know who her providers was, or how much she paid monthly) At the time, she was with a provider that was by far the cheapest. This means, again blatant lie. This is obviously the modus operandi of a *******.

The agent went as far as telling her she must just remember to cancel her Telkom data package and said “To cancel your Telkom line, here is OUR cancellation line number” This gave her the impression the lady was from Telkom as she said here is our cancelation number, not their cancellation number.

This is not even where it gets crazy. During the last 2 min of the call, she sold my mother a whole bunch of items that was not relevant one after the other. She told her, you get FREE funeral cover for 6 months. But forgot to mention after 6 months you pay something like R149 p/m. This is again blatantly misleading a client. She quickly said a couple of things right at the end that added probably R300 to her bill with my mother clearly not hearing what she is saying and saying OK after the sales agents uses cleverly placed tie downs. She did not explain how to get access to any of the value added services she will be paying for. This is clearly ******ing money from clients with misleading and ***** sales tactics.

It’s now been almost 4 years that my mother paid for all this **** due to a ***** sales tactic and ********* sales methods by MWEB. Trust me, I will take this as far as I can, *****ing money from old people because you know they don’t understand should be punishable by law. I will also send this call to Telkom so they can see how you ***** customers by pretending to be them. Luckily I have family high up in Telkom, will send it directly to them. I will also advocate against you ******* where I can and preach against your dishonest company at every turn. I have all the calls, will be making the available to the public so they can see how you guys operate. I would be ashamed of myself.