Beware: Mweb ********

Mweb has been very professional and good to us for the past 3 years. Due to the Covid 19 lockdown we were unable to generate an income. We have therefore contacted Mweb accounts on 30 April 2020 and spoke to Roshaan at billing dept. She helped us to reduce our monthly installment by downgrading our monthly package and was also confirmed via SMS Saying: Mweb accounts: Your Fiber downgrade has successfully been processed. Regards Mweb. Sent from +*** 30 April 2020 Time 12:46:35

On 20 May 2020 at 11H15 i logged a online querie on mweb website, but til date NO RESPONSE.

On 26 May 2020 at 10H33 i called billing dept and spoke to Saabieqah Manuel. She could also not help me and said that she would escalate to her manager and that her manager would email me and also return my call. on the same day. I even got a reference number for what its worth. Guess what: NO REPLY