Beware - MWEB blocks your Email Inbox!
<p>I have been with MWEB since it bought out IAFRICA - some 18 to 20 years.</p> <p>I pay my account at the end of each month but sometimes I forget and fall into arrears BUT I always pay.</p> <p>In the past when my account fell into arrears they would "throttle" my account by limiting my access to the internet. However my emails would ALWAYS be received.</p> <p>However, without any warning as to change of T&C's they now suspend all your incoming emails! Other services are continued.</p> <p>I am not sure if this is legal but I intend to lodge a complaint with ICASA in any event!</p>
Hi ramboogie-man
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Hi ramboogie-man
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good Day ramboogie-man,
Thank you for taking the time to raise your concerns.
We do not throttle or limit accounts for non-payment, however the account can be suspended.
When an account is suspended, it normally happens after missing more than one payment. The suspended status on the account, would affect all services linked to the account.
Notification was also sent to you via sms and we attempted calling you before the suspension was processed.
The account has since been re-activated and services re-instated.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Good Day ramboogie-man,
Thank you for taking the time to raise your concerns.
We do not throttle or limit accounts for non-payment, however the account can be suspended.
When an account is suspended, it normally happens after missing more than one payment. The suspended status on the account, would affect all services linked to the account.
Notification was also sent to you via sms and we attempted calling you before the suspension was processed.
The account has since been re-activated and services re-instated.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,