SB
Stephen B
1 reviews | Active since May 2010
18 May 2026, 16:23
Better chance of SAPS pitching up to a crime scene than reaching Mweb technical support.
Been with Mweb since it was Icon however, despite a generally reliable network (hence 2 stars instead of 1), the oft-complained-about tech support now seems to be non-existent. The chat feature will happily sit unanswered in excess of 2 hours before you run out of time and patience. Emails to *** (not the *** found on their website) generate a reference no. (MWB***9) but zero response since 04/05/2026.
No doubt, perusing other complaints here, the cut-and-paste response to this will begin with something along the lines of: "We understand how frustrating it is to be waiting this long for feedback, especially after already reaching out via email and spending time trying to get through to the call centre. That’s not the level of responsiveness we aim to provide."....
Our query relates to emails from certain domains, received via our mwebbiz accounts, that have suddenly developed continuous lags in receipt up to several hours over the last couple of months. The same emails, copied in to our icon address, do not experience such lags.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
18 May 2026, 16:28Hi Stephen,
Thank you for your detailed feedback and for the many years you’ve remained with MWEB since the Icon days.
Thank you for your detailed feedback and for the many years you’ve remained with MWEB since the Icon days.
We understand your frustration, particularly given the extended delays in receiving support responses despite multiple attempts through chat and email, as well as the lack of follow-up on your reference number. We also recognise the concern around the recent mail delivery delays affecting your mwebbiz accounts, especially where the same messages are reaching your Icon mailbox without issue.
Based on the behaviour you’ve described, this does appear to point toward a mail handling or filtering delay affecting specific domains on the mwebbiz platform rather than a general mailbox connectivity issue. The comparison you’ve provided between the mwebbiz and Icon addresses is particularly useful in narrowing down the investigation path.
We would like to review this further with the relevant mail support team, including the affected domains, timestamps of delayed delivery, and the impacted mailbox addresses, so the mail flow and filtering behaviour can be properly traced.
Please send us a private message with the affected email addresses, the domains involved where possible, and any recent examples of delayed messages so the issue can be investigated in detail.
We acknowledge the disappointment reflected in your experience thus far and appreciate the technical detail you’ve already provided, as this assists significantly in progressing the investigation correctly.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply18 May 2026, 16:28
Official
Hi Stephen,
Thank you for your detailed feedback and for the many years you’ve remained with MWEB since the Icon days.
Thank you for your detailed feedback and for the many years you’ve remained with MWEB since the Icon days.
We understand your frustration, particularly given the extended delays in receiving support responses despite multiple attempts through chat and email, as well as the lack of follow-up on your reference number. We also recognise the concern around the recent mail delivery delays affecting your mwebbiz accounts, especially where the same messages are reaching your Icon mailbox without issue.
Based on the behaviour you’ve described, this does appear to point toward a mail handling or filtering delay affecting specific domains on the mwebbiz platform rather than a general mailbox connectivity issue. The comparison you’ve provided between the mwebbiz and Icon addresses is particularly useful in narrowing down the investigation path.
We would like to review this further with the relevant mail support team, including the affected domains, timestamps of delayed delivery, and the impacted mailbox addresses, so the mail flow and filtering behaviour can be properly traced.
Please send us a private message with the affected email addresses, the domains involved where possible, and any recent examples of delayed messages so the issue can be investigated in detail.
We acknowledge the disappointment reflected in your experience thus far and appreciate the technical detail you’ve already provided, as this assists significantly in progressing the investigation correctly.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
18 May 2026, 16:58Good day Stephen,
Thank you for the additional detail and for providing the affected domains and mailbox information. The examples you’ve shared are useful in helping narrow down the behaviour being experienced on the mwebbiz mail platform.
We can confirm that this information will be flagged with the relevant team for further investigation, including the affected aliases, referenced domains, and the delayed mail delivery behaviour you’ve outlined.
We also note your feedback regarding the previous emails sent to ***, including the examples already provided there, and this will form part of the ongoing review.
Once the investigation progresses and further technical feedback becomes available, the relevant team will be able to advise accordingly.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply18 May 2026, 16:58
Official
Good day Stephen,
Thank you for the additional detail and for providing the affected domains and mailbox information. The examples you’ve shared are useful in helping narrow down the behaviour being experienced on the mwebbiz mail platform.
We can confirm that this information will be flagged with the relevant team for further investigation, including the affected aliases, referenced domains, and the delayed mail delivery behaviour you’ve outlined.
We also note your feedback regarding the previous emails sent to ***, including the examples already provided there, and this will form part of the ongoing review.
Once the investigation progresses and further technical feedback becomes available, the relevant team will be able to advise accordingly.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
22 May 2026, 12:01Hi Stephen,
Thank you for your message and for highlighting the additional domain affected. We understand the impact delayed email delivery can have on communication with your clients.
We’ve logged this with our technical team, including the @actop.co.za domain, for further investigation. They will review the issue and provide feedback once their checks have been completed.
We appreciate your patience while this is being worked on.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 12:01
Official
Hi Stephen,
Thank you for your message and for highlighting the additional domain affected. We understand the impact delayed email delivery can have on communication with your clients.
We’ve logged this with our technical team, including the @actop.co.za domain, for further investigation. They will review the issue and provide feedback once their checks have been completed.
We appreciate your patience while this is being worked on.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
22 May 2026, 12:18Hi Stephen,
Thank you for your message and for the additional information.
The technical team will review all affected domains together and provide feedback once their investigation has been completed.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply22 May 2026, 12:18
Official
Hi Stephen,
Thank you for your message and for the additional information.
The technical team will review all affected domains together and provide feedback once their investigation has been completed.
Kind regards,
The Mweb Team
The Mweb Team