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Lene L
1 reviews | Active since Dec 2011
14 Jan 2016, 14:58
Best customer service
When I called Mweb on 23 December 2015 to enquire about an uncapped ADSL package, I spoke to Siyasanga, He explained to me exactly what needed to be done on my side before Mweb could help me. He sent me an email with his contact details.<br> <br> As soon as everything on my side was set, I simply emailed him and he called me back, generously helping me and giving advice. Not ONCE did I have to call him. Whenever I had a problem or query I just emailed me and he would call back within an hour. I am so impressed with his great attitude an his knowledge about Mweb's internet services.<br> <br> I will recommend Siya as a sales consultant in future! THANK YOU SIYA!
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Replies (1)Mweb's replyOfficial
14 Jan 2016, 15:11Hello leneluwes,
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to Siyasanga and the respective line managers.
Kind regards
MWEB Client Services
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to Siyasanga and the respective line managers.
Kind regards
MWEB Client Services
Mweb's reply14 Jan 2016, 15:11
Official
Hello leneluwes,
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to Siyasanga and the respective line managers.
Kind regards
MWEB Client Services
Thank you for taking time to send us this positive feedback which we really appreciate.
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience was positive.
We will certainly pass your compliment on to Siyasanga and the respective line managers.
Kind regards
MWEB Client Services
