Below par service from MWEB / Frogfoot & Echo Optics

I signed up with MWEB on 9 Jan 2025 explaining to the consultant that I am the new owner and urgently needed the fibre connection to be rerouted and the ONT to be relocated. Immediately I received a WhatsApp link to make payment which I did and I am informed Frogfoot will contact me regarding the installation. A day or 2 later a friend signs up with MWEB. By 17 Jan 2025, my friend has already received her router & her installation date from Echo Optics is scheduled 3 days before mine. Between MWEB & Echo Optics they are unable to explain why someone that signed up after me will have their connection sorted out before me. I cannot get to speak to a manager at MWEB & in my last call to MWEB I asked for a contact nr for a manager at Frogfoot.. I am still waiting for a manager to call me from MWEB & Frogfoot - clearly a lowly paying customer doesn’t have the right to enquire about their backward processes & have not returned my calls! When I asked Keisha from Echo Optics why someone that signed up after I made payment to MEEB will have their installation done before me, her response was “but you haven’t paid us”. She clearly doesn’t understand that there will only be an account if the installation exceeds 30 metres!!