Being with MWeb is a good reason not to change premises.

7 days on and I'm still waiting for the transfer of my fibre line from one home address to another. Hours on the mobile, costs spiralling and extra voice and data packages purchased have gotten me nowhere. Waiting for an MWeb employee to answer the phone after having enumerable security checks, listening to inane music that makes one want to quit the call (is this on purpose) whilst waiting - and running up a huge mobile bill. One 'techie' says that the Frogfoot line is active, the other says that it still has to be activated. Switch router and ONT on and off, completely reset router, check this, check that. "Oh didn't anyone send you the new username/password?" Meanwhile MWeb a notification indicates the transfer is complete! I'm paying for a service I'm not getting and 'installation' that was not needed in the first instance - not to mention the streaming services I pay for each month that I can't view, emails that I can't download attachments due to chewing up my mobile data. The list goes on and on. One would think that MWeb would have the decency to phone back and incur the additional costs of their problem... Meanwhile my mobile bill increases whilst I write this very much shortened review.