1 reviews | Active since Apr 2015
Being Trottled for 57 GB used
On Saterday i phoned mweb to find out why i am trottled because i only used 57 gb of my data so far I got a response I did not expect. <br> <br> As far as I was told is that my data will calculate from the 1 st of the month to the end of the month and that I have 110GB of data a month to use. On saterday the 12 of December I saw that my internet was getting slow. I was downloading a game from steam and notice that my speed dropped. So I did a speed test and saw that my speed was under 1 mbps and i've got a 4mbps line installed. I phoned Mweb and the guy told me that the way my stuff work is that they calculate the data for 30 day period and not month to month, but the previous times i was trottled my account cam right at the 1st of the month and not as soon as the last 30 days got below 110 GB so I want answers.
Thank you for bringing this to our attention.
Our system imposes throttling using a 30 day rolling window, so usage won't revert to zero at the start of each new month. Today the system would consider usage from 17 November to 17 December. Tomorrow the system would consider usage from 18 November to 18 December, removing usage stats from 30 days ago.
Our My Account page lists your usage and, when selecting the days in question, shows you the upload and download data stats as well. This should help you work out how long the throttling will be imposed as your usage patterns would determine this.
http://www.mweb.co.za/help/SelfService/ViewArticle/tabid/3854/Article/16257/Check-your-ADSL-Usage.aspx
As per your discussion with our Customer service consultant, this matter has now been addressed. An email was sent to you and we await your response.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
Our system imposes throttling using a 30 day rolling window, so usage won't revert to zero at the start of each new month. Today the system would consider usage from 17 November to 17 December. Tomorrow the system would consider usage from 18 November to 18 December, removing usage stats from 30 days ago.
Our My Account page lists your usage and, when selecting the days in question, shows you the upload and download data stats as well. This should help you work out how long the throttling will be imposed as your usage patterns would determine this.
http://www.mweb.co.za/help/SelfService/ViewArticle/tabid/3854/Article/16257/Check-your-ADSL-Usage.aspx
As per your discussion with our Customer service consultant, this matter has now been addressed. An email was sent to you and we await your response.
Kind regards
MWEB Client Services