Being debited with getting the service

I signed up for a new MWEB account, after struggling to log in I found out it was due to the line being suspended as my ex had not paid his account in a while. I then after being told that the cannot activate my line until he pays got Debited for R418.19, for services that I have been told they cannot provide me??? Now I have tried to cancel the line as they cannot provide me with the service but I am told that I am out side of the cooling off period so I cannot cancel but they will not even put the money that I am being billed for toward the arrears on the line?? SO What exactly am I paying for? You are not providing a service but I am paying? Revolting service!<br> <br> <br> Email is below from Tech support:<br> <br> [Email Removed]<br> 21 Jul (10 days ago)<br> to me<br> <br> Dear Charzanne<br> Please be advised that the adsl line number has been suspended on our system due to the fact that it was the line used on a previous account, customer number ***1.<br> This account has an overdue amount and this amount will have to be settled first before the adsl line will be unsuspended on our system.<br> You can call our collections department on *** for assistance with this.<br> <br> Kind regards<br> Fahiem<br> MWEB Customer Contac