BEING CHARGED FOR SOMETHING NOT BEING RECEIVED

Dear MWEB<br> <br> As you by now know I am not receiving the 4MB of download speed I am paying for at my house. I have informed you on numerous occasions and Telkom has been out and then I am informed that its sorted. Alas its never sorted. This has been the issue since lightning hit the line 4 months ago. I have said this to you and Telkom and still no results<br> <br> I now demand a refund of the difference of the 2MB service and the upgraded 4MB service ASAP.<br> <br> Just a taster of what I am experiencing on a daily basis. Pls see below results. I should actually ask for more money back as I am not even getting the original 2MB that I was paying for.<br> <br> [URL Removed]<br> <br> Your Latest Results<br> <br> Last Result:<br> Download Speed: 158 kbps (19.8 KB/sec transfer rate)<br> Upload Speed: 432 kbps (54 KB/sec transfer rate)<br> Latency: 38 ms<br> ?4?/?23?/?2015? ?4?:?17?:?46? ?PM<br> <br> Everytime I call they say they can see the line is not synced properly but will they do something?!? NO!!<br> <br> Mweb I want it sorted