MO
Muhammed O
1 reviews | Active since Jan 2015
19 Dec 2015, 10:27
Being charged for a 4mb line for 2 years
I am unpleased with the Mweb as I was being charged for a 4mb line when my area can only process a 2mb line, mweb has refused to refund the money they had charged me ********ly saying that it is not they fault. <br> <br> Mweb should have been proactive and made sure I could run a 4mb before supplying it for 2 years. <br> that's about R4800-00 ****** by MWEB.
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Mweb's replyOfficial
21 Dec 2015, 09:50Hello waseemomar20,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line profile was set to the correct speed, which meant that Telkom was billing us for a service even though the sync speed was lower.
We would only be able to address the speed issue, once we where made aware of it.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line profile was set to the correct speed, which meant that Telkom was billing us for a service even though the sync speed was lower.
We would only be able to address the speed issue, once we where made aware of it.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Mweb's reply21 Dec 2015, 09:50
Official
Hello waseemomar20,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line profile was set to the correct speed, which meant that Telkom was billing us for a service even though the sync speed was lower.
We would only be able to address the speed issue, once we where made aware of it.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
The line profile was set to the correct speed, which meant that Telkom was billing us for a service even though the sync speed was lower.
We would only be able to address the speed issue, once we where made aware of it.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services