********* BEHAVIOUR - MWEB

To upgrade my contract took 1 HOUR!!!??? My call was placed on hold for what seemed an eternity, only to find out that i needed to upgrade with the Retentions department, which conveniently was cut off, whilest they transferred my call!!???? After i held on for an hour! i have never dealt with such an *********** team. It seems too convenient the long hold, followed by convenient call cuts! This is done deliberately in the hope that you dont cancel, and/or downgrade. Please consider alternate service providers, as this is unacceptable and highly ********* behaviour, not acceptable in my opinion.