jS
johan S
1 reviews | Active since Jan 2016
28 Aug 2026, 13:37
Been waiting three weeks for my router
Been waiting three weeks for my router. Get one but power supply is wrong. Promise to deliver new one.Still nothing received.
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Mweb's replyOfficial
28 Aug 2026, 14:29Hi Johan,
We understand how frustrating it must be to have waited three weeks for your router, only to then receive equipment with the incorrect power supply. This is certainly not the smooth onboarding journey or level of service we aim to provide. Having reviewed the matter, we can confirm that a request was logged for the replacement power supply. To help ensure the matter receives the necessary attention, we have escalated it to the team handling the order and highlighted the delays you have already experienced.Your feedback regarding the delivery and replacement process will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and ensuring it meets our customers' expectations.Should you require any further assistance, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to have waited three weeks for your router, only to then receive equipment with the incorrect power supply. This is certainly not the smooth onboarding journey or level of service we aim to provide. Having reviewed the matter, we can confirm that a request was logged for the replacement power supply. To help ensure the matter receives the necessary attention, we have escalated it to the team handling the order and highlighted the delays you have already experienced.Your feedback regarding the delivery and replacement process will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and ensuring it meets our customers' expectations.Should you require any further assistance, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 14:29
Official
Hi Johan,
We understand how frustrating it must be to have waited three weeks for your router, only to then receive equipment with the incorrect power supply. This is certainly not the smooth onboarding journey or level of service we aim to provide. Having reviewed the matter, we can confirm that a request was logged for the replacement power supply. To help ensure the matter receives the necessary attention, we have escalated it to the team handling the order and highlighted the delays you have already experienced.Your feedback regarding the delivery and replacement process will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and ensuring it meets our customers' expectations.Should you require any further assistance, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to have waited three weeks for your router, only to then receive equipment with the incorrect power supply. This is certainly not the smooth onboarding journey or level of service we aim to provide. Having reviewed the matter, we can confirm that a request was logged for the replacement power supply. To help ensure the matter receives the necessary attention, we have escalated it to the team handling the order and highlighted the delays you have already experienced.Your feedback regarding the delivery and replacement process will be shared with our Service Quality Team for review and improvement, as we remain committed to improving our customer experience and ensuring it meets our customers' expectations.Should you require any further assistance, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Kind regards,
Mweb Team