RE
Rukia E
1 reviews | Active since May 2024
24 Aug 2026, 10:48
been trying to conta...
been trying to contact mweb because my fiber is down...but I'm waiting on the phone for more than an hour
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Mweb's replyOfficial
24 Aug 2026, 11:04Hello Rukia,
Thank you for bringing this to our attention. We understand how frustrating it can be to be without your fibre service while also struggling to get through to support. Feeling unheard and unsupported when you need assistance is certainly not the experience we aim to provide.We have checked the line and can confirm that there are currently no reported outages affecting your area. To assist further, please restart both your router and ONT (fibre box) and check whether connectivity is restored. If the connection remains down, ensure that all cabling is securely connected and let us know the status of the PON and LOS lights on your Openserve ONT. This will help us determine the appropriate way forward.If you are using a UPS or backup power device, also test the equipment by connecting it directly to the main power supply and let us know whether there is any change in behaviour.Your feedback regarding the difficulty reaching our support team will be shared with our Service Quality Team for review and improvement.
Should the issue persist after completing the above steps, feel free to send us an update via direct message with the light statuses, and we will gladly assist further.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We understand how frustrating it can be to be without your fibre service while also struggling to get through to support. Feeling unheard and unsupported when you need assistance is certainly not the experience we aim to provide.We have checked the line and can confirm that there are currently no reported outages affecting your area. To assist further, please restart both your router and ONT (fibre box) and check whether connectivity is restored. If the connection remains down, ensure that all cabling is securely connected and let us know the status of the PON and LOS lights on your Openserve ONT. This will help us determine the appropriate way forward.If you are using a UPS or backup power device, also test the equipment by connecting it directly to the main power supply and let us know whether there is any change in behaviour.Your feedback regarding the difficulty reaching our support team will be shared with our Service Quality Team for review and improvement.
Should the issue persist after completing the above steps, feel free to send us an update via direct message with the light statuses, and we will gladly assist further.
Kind regards,
Mweb Team
Mweb's reply24 Aug 2026, 11:04
Official
Hello Rukia,
Thank you for bringing this to our attention. We understand how frustrating it can be to be without your fibre service while also struggling to get through to support. Feeling unheard and unsupported when you need assistance is certainly not the experience we aim to provide.We have checked the line and can confirm that there are currently no reported outages affecting your area. To assist further, please restart both your router and ONT (fibre box) and check whether connectivity is restored. If the connection remains down, ensure that all cabling is securely connected and let us know the status of the PON and LOS lights on your Openserve ONT. This will help us determine the appropriate way forward.If you are using a UPS or backup power device, also test the equipment by connecting it directly to the main power supply and let us know whether there is any change in behaviour.Your feedback regarding the difficulty reaching our support team will be shared with our Service Quality Team for review and improvement.
Should the issue persist after completing the above steps, feel free to send us an update via direct message with the light statuses, and we will gladly assist further.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We understand how frustrating it can be to be without your fibre service while also struggling to get through to support. Feeling unheard and unsupported when you need assistance is certainly not the experience we aim to provide.We have checked the line and can confirm that there are currently no reported outages affecting your area. To assist further, please restart both your router and ONT (fibre box) and check whether connectivity is restored. If the connection remains down, ensure that all cabling is securely connected and let us know the status of the PON and LOS lights on your Openserve ONT. This will help us determine the appropriate way forward.If you are using a UPS or backup power device, also test the equipment by connecting it directly to the main power supply and let us know whether there is any change in behaviour.Your feedback regarding the difficulty reaching our support team will be shared with our Service Quality Team for review and improvement.
Should the issue persist after completing the above steps, feel free to send us an update via direct message with the light statuses, and we will gladly assist further.
Kind regards,
Mweb Team