B
Bernadine
1 reviews | Active since Apr 2026
22 Apr 2026, 10:36
Been struggling with...
Been struggling with connection issues the whole month and still they are billing me...not impressed at all!
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Replies (1)
Mweb's replyOfficial
22 Apr 2026, 10:39Hi Bernadine, we understand your concern, especially given the ongoing connection issues and the impact it has had while billing continues.To assist further, please try the following quick checks to help stabilise the service:
The Mweb Team
- Restart your router and ONT (power off for 3–5 minutes, then switch back on)
- Ensure all cables are securely connected
- Check whether the ONT shows any red or flashing LOS/Alarm light
- If possible, test a direct LAN connection to rule out WiFi-related issues
The Mweb Team
Mweb's reply22 Apr 2026, 10:39
Official
Hi Bernadine, we understand your concern, especially given the ongoing connection issues and the impact it has had while billing continues.To assist further, please try the following quick checks to help stabilise the service:
The Mweb Team
- Restart your router and ONT (power off for 3–5 minutes, then switch back on)
- Ensure all cables are securely connected
- Check whether the ONT shows any red or flashing LOS/Alarm light
- If possible, test a direct LAN connection to rule out WiFi-related issues
The Mweb Team