Been billed incorrectly. Awaiting to complete order. Where my Modem/Router?

This is for Order No. X*** My fibre line was installed by Octotel 23/10. Completed Installation

06/11 received an sms stating that my line is now active and im been billed.

Hows this possible? I dont evens have a modem

When is this going to get resolved, as we ending our end of year, im constantly need to be in video meetings. And the reason why im going over, is im over it with Telkom. I can quickly be over MWEB as well.

Can you get this resovled. i cant deal with poor service like this anymore