Bed service MWEB

I sign a pre-paid contract with Mweb. Every time I am late to pay my connection gets cut off day after. I have to pay then call to get connected again. Now that I was unable to pay they cut off my connection. Then I decided to call and cancel the this router. I got a rude consultant and I specifically told him to cancel this router and they must come and collect it. Then I was told that I am owing for two months. But I was not even connected to the router. I was told that they connected the line for two months. That was not an agreement nor what they've been doing when I was late. Because I am cancelling the router they saying i am owing. I requested that they rectify this. Now am getting letters that am handed over for collection. This is not right and not ethical. It is a day light *******. And if Mweb is not fixing this I am going to tell all social media platforms about this. And they will see how this will affect their business. @Mweb Fix this. I need an email that will confirm that this is fixed and that you have cleared my name on Bureau under Mweb for this debt I xont know