BE WARNED!!!! BAD SERVICE FROM MWEB & TELKOM!!!!

I don't have have any more words to say about the pathetic service I am currently receiving from MWeb (and Telkom) Between these two places they are driving me crazy and not one of them want to help me get my internet sorted out. It's 15 days today and countless phone calls to both parties, I am still without internet at home and not one of the companies seem very concerned at all. BUT, I have to just keep paying. AND, my payments at both MWeb and Telkom are up to date. I'm at my witts end and I don't know what to do further. Can anyone please suggest something please? I would definitely not recommend MWeb or Telkom to anyone.