1 reviews | Active since Oct 2015
Be warned
<p>On the 2nd of January MWWEB were very quick to sign me up for a Fibre To The Home package. Now 10 weeks and numerous phone calls later I am still waiting. The excuse? "We are waiting for Telkom to install the fibre". This notwithstanding the fact that there is fibre to the pole that stands on my property. Why I still need to have anything whatsoever to do with Telkom is also beyond me.</p> <p>Be warned if you want fibre from MWEB that you may be waiting a very long time!</p>
Should read 2nd of June. It does not seem possible to edit these reviews.
Should read 2nd of June. It does not seem possible to edit these reviews.
Hi Seriouslypeeved9
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Hi Seriouslypeeved9
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Still waiting 5 days on.......
Still waiting 5 days on.......
Now I get a message to say my fibre order has been cancelled??
What sort of shop are you running???
The mind boggles.
Now I get a message to say my fibre order has been cancelled??
What sort of shop are you running???
The mind boggles.
Good day Seriouslypeeved9,
We apologise for the inconvenience and will follow up with the relevant persons regarding this matter.
We will ask them to contact you with an update and the reason for the communication they sent you.
Kind regards
MWEB Client Services
Best regards,
Good day Seriouslypeeved9,
We apologise for the inconvenience and will follow up with the relevant persons regarding this matter.
We will ask them to contact you with an update and the reason for the communication they sent you.
Kind regards
MWEB Client Services
Best regards,
Good Day Seriouslypeeved9,
Thank you for allowing us the opportunity to address the matter.
Please accept our apologies for the delay in the installation.
The Fibre order has since been completed and our sales team have been in contact with you.
Please do not hesitate contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Good Day Seriouslypeeved9,
Thank you for allowing us the opportunity to address the matter.
Please accept our apologies for the delay in the installation.
The Fibre order has since been completed and our sales team have been in contact with you.
Please do not hesitate contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,