Be prepared to wait 6 WORKING DAYS to resolve Vuamtel queries!

Our internet connection went down last week Wednesday, 06 June and a call was logged to attend to the query. We were advised that Vumatel would have to attend to the query. I was told that queries are normally resolved within 48 hours however turnaround times can take up to 6 working days. Firstly I find that absolutely insane seeing that people rely on the internet and can't be down for more than a day. In the meantime I have had to buy mobile data at an expensive amount in order to ensure we have connectivity. I called Friday, Saturday and Monday to find out where we are with this call. I was told that Vumatel was still attending to the problem. I requested both on Saturday and Monday for call backs and nothing. I also asked how I would be compensated for the money spent on mobile data and the agent advised me he would send in a request for a credit to be passed on my account. Which makes me wonder if I had not requested this, would they have pass any credit. Today I receive a text message from Vumatel that the call has been resolved and that I need to restart my router. Tried that and NOTHING! The internet is STILL DOWN. Made a call to Mweb AGAIN and according to them the problem has not been fixed! We get the same answer EVERYTIME we call. The problem can take up to six days to resolve. We'll escalate and someone will call back! This is absolutely insane and the service from MWEB totally lacking. If we had access to Vumatel trust me I would be giving them a mouthful!