Be honest with you clients!

I have been years with MWEB as my ISP and usually never have issue with them, when I mean years, I mean since dial-up days. Over the last year I have had connectivity issues however, now while I know my area has no fibre and DSL is depended on TELKOM copper lines and infrastructure, I am unhappy with how MWEB goes about resolving issues.

Firstly the faults that I have had have taken in some instances a month or more, sometimes 3 months for them to actually resolve. The excuses though are what gets to me. MWEB LIES! I have worked and have a good amount of knowledge and experience of the IT industry and I have in all my years working and living with internet never had a fault on my own hardware or due to a setup issue on my end, its always telkom or ISP related.

I know how to troubleshoot and fix my own faults but what gets to me are the ******* excuses that are flung around and hoping that they can placate me with bull**** excuses when I have TELKOMS people on speed dial and several contacts to confirm what my ISP should be telling me.

Clients want transparency, especially when they not *****s you can bull****