BE CAREFUL OF MWEB

Hello Cindy. Thank you for bringing this to our attention, and we completely understand how concerning it must be to see a debit without having received your router or installation or any communication regarding your service. That is not the experience we aim to provide.We’d like to step in and resolve this for you as a priority. Please send us a private message with your query and confirm your registered email address, so we can securely access your account and investigate your order status, installation progress, and billing activity.Once we have your details, we will take ownership of your case, engage the relevant teams immediately, and ensure you receive a clear update on both your installation and any billing corrections if applicable.We appreciate you flagging this, and we’re here to get it sorted for you quickly and properly.Kind regards,
 The Mweb Team