Battled 3 days to get a contact person

Hello RentiaThank you for taking the time to share this, and we’re truly sorry for the frustration you’ve experienced over the past few days trying to reach support. We understand how disruptive it is when you need assistance and are unable to connect through chat or the call centre queues. This is not the experience we aim to deliver.We would like to assist you directly and ensure your query is properly addressed without further delay. To proceed securely, we will need to move this to a private message. Please confirm your registered email address so we can access your account and assist you directly.Once we have your details, we will:

•  Locate and review your recent support attempts and open queries 
•  Check the status of your account and any outstanding requests 
•  Escalate your case to ensure it receives urgent attention 
•  Ensure a follow-up is provided until your matter is resolved 

We appreciate your patience and the opportunity to get this sorted for you as quickly as possible.

Kind regards, 
The Mweb Team