1 reviews | Active since Sept 2009
Bank charges on re-submitted debit order cost 6 times the amount of the debit order
MWEB resubmitted a debit order on my account seven times, costing me R960 in bank charges. Surely if a debit order gets returned, there's a reason? I rep**** to the email I received, I sent a separate email as well, but apparently none of those were received. I have now had to change my bank details via phone. So basically, wasting my airtime to manage a simple task of changing bank details and still getting charged another R120 for a returned debit order. On a R119 per month account. So basically, Mweb and Nedbank have now caused me charges of over R1000 for a R240 account charge.
Good day
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you. Our calls remain unanswered.
Please private reply with an alternate contact number in order for us to assist you.
Kind regards
MWEB Client Services
Good day
Thank you for bringing this to our attention.
We have tried unsuccessfully to contact you. Our calls remain unanswered.
Please private reply with an alternate contact number in order for us to assist you.
Kind regards
MWEB Client Services
