CP
Chris P

1 reviews | Active since Sept 2009

05 Sept 2018, 13:29

Bank charges on re-submitted debit order cost 6 times the amount of the debit order

MWEB resubmitted a debit order on my account seven times, costing me R960 in bank charges. Surely if a debit order gets returned, there's a reason? I rep**** to the email I received, I sent a separate email as well, but apparently none of those were received. I have now had to change my bank details via phone. So basically, wasting my airtime to manage a simple task of changing bank details and still getting charged another R120 for a returned debit order. On a R119 per month account. So basically, Mweb and Nedbank have now caused me charges of over R1000 for a R240 account charge.

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Replies (1)
Mweb
Mweb's reply07 Sept 2018, 14:33
Official

Good day

Thank you for bringing this to our attention.

We have tried unsuccessfully to contact you. Our calls remain unanswered.

Please private reply with an alternate contact number in order for us to assist you.

Kind regards

MWEB Client Services