MP
MARIE P
1 reviews | Active since Mar 2014
14 May 2026, 18:21
BAD/NON EXISTED SERVICE
I have logged 2 calls already in more than a week and no technician was send out yet to fix the problem on my wifi
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
15 May 2026, 08:25Hi Marie,
Thank you for taking the time to raise this with us. Logging multiple calls over more than a week and still not having a technician attend to fix your WiFi is understandably frustrating, especially when you’re actively trying to get the issue resolved. This is not how we want our clients to experience our service, and we recognise the inconvenience this delay has caused.
We’d like to take a closer look so we can assist properly and ensure the matter is followed up with the right technical team. Please send us a direct message on Hello Peter with more details about the issue, including the physical address of the connection you’re querying, so we can review the logged calls and progress this accordingly.
Once we have the additional information, we’ll be better placed to follow up and help move this forward.
Kind regards,
Mweb Team
Thank you for taking the time to raise this with us. Logging multiple calls over more than a week and still not having a technician attend to fix your WiFi is understandably frustrating, especially when you’re actively trying to get the issue resolved. This is not how we want our clients to experience our service, and we recognise the inconvenience this delay has caused.
We’d like to take a closer look so we can assist properly and ensure the matter is followed up with the right technical team. Please send us a direct message on Hello Peter with more details about the issue, including the physical address of the connection you’re querying, so we can review the logged calls and progress this accordingly.
Once we have the additional information, we’ll be better placed to follow up and help move this forward.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 May 2026, 08:25
Official
Hi Marie,
Thank you for taking the time to raise this with us. Logging multiple calls over more than a week and still not having a technician attend to fix your WiFi is understandably frustrating, especially when you’re actively trying to get the issue resolved. This is not how we want our clients to experience our service, and we recognise the inconvenience this delay has caused.
We’d like to take a closer look so we can assist properly and ensure the matter is followed up with the right technical team. Please send us a direct message on Hello Peter with more details about the issue, including the physical address of the connection you’re querying, so we can review the logged calls and progress this accordingly.
Once we have the additional information, we’ll be better placed to follow up and help move this forward.
Kind regards,
Mweb Team
Thank you for taking the time to raise this with us. Logging multiple calls over more than a week and still not having a technician attend to fix your WiFi is understandably frustrating, especially when you’re actively trying to get the issue resolved. This is not how we want our clients to experience our service, and we recognise the inconvenience this delay has caused.
We’d like to take a closer look so we can assist properly and ensure the matter is followed up with the right technical team. Please send us a direct message on Hello Peter with more details about the issue, including the physical address of the connection you’re querying, so we can review the logged calls and progress this accordingly.
Once we have the additional information, we’ll be better placed to follow up and help move this forward.
Kind regards,
Mweb Team
Best regards,
MP
MARIE P's updateReviewer Update
15 May 2026, 10:43We had wifi installed in our house at 118 Raats Drive, Table View, 7441. A new tenant moved in and she wanted her own wifi. A team from Frogfoot came out and took our wifi off and installed her wifi. There is other units on the property that needs the old wifi so when Michael Pretorius phoned in, he asked for the wifi to be moved into the top room, but nobody came back to do this yet. Michael's cell number is ***. Michael's ID number is *** 082
Regards.
MARIE PRETORIUS
Regards.
MARIE PRETORIUS
MP
MARIE P's update15 May 2026, 10:43
Reviewer Update
We had wifi installed in our house at 118 Raats Drive, Table View, 7441. A new tenant moved in and she wanted her own wifi. A team from Frogfoot came out and took our wifi off and installed her wifi. There is other units on the property that needs the old wifi so when Michael Pretorius phoned in, he asked for the wifi to be moved into the top room, but nobody came back to do this yet. Michael's cell number is ***. Michael's ID number is *** 082
Regards.
MARIE PRETORIUS
Regards.
MARIE PRETORIUS
Mweb's replyOfficial
15 May 2026, 10:54Hi Marie,
Thank you for coming back to us. We recognise the frustration caused by not receiving any follow‑ups after the request was logged.
We’ve reached out to the team that handles ONT move requests and asked them to follow up as a priority. They’ve been requested to review the situation at 118 Raats Drive, Table View, and to provide you with direct email feedback as soon as possible on the next steps to have the WiFi moved to the top room.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Thank you for coming back to us. We recognise the frustration caused by not receiving any follow‑ups after the request was logged.
We’ve reached out to the team that handles ONT move requests and asked them to follow up as a priority. They’ve been requested to review the situation at 118 Raats Drive, Table View, and to provide you with direct email feedback as soon as possible on the next steps to have the WiFi moved to the top room.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 May 2026, 10:54
Official
Hi Marie,
Thank you for coming back to us. We recognise the frustration caused by not receiving any follow‑ups after the request was logged.
We’ve reached out to the team that handles ONT move requests and asked them to follow up as a priority. They’ve been requested to review the situation at 118 Raats Drive, Table View, and to provide you with direct email feedback as soon as possible on the next steps to have the WiFi moved to the top room.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Thank you for coming back to us. We recognise the frustration caused by not receiving any follow‑ups after the request was logged.
We’ve reached out to the team that handles ONT move requests and asked them to follow up as a priority. They’ve been requested to review the situation at 118 Raats Drive, Table View, and to provide you with direct email feedback as soon as possible on the next steps to have the WiFi moved to the top room.
If you need any further assistance, please feel free to reach out via a private message on Hello Peter, and we’ll continue assisting.
Kind regards,
Mweb Team
Best regards,
MP
MARIE P's updateReviewer Update
18 May 2026, 11:34Good Morning
I have not had any feedback from anybody regarding my wifi problem yet.
Can you please follow up as a matter of URGENCY.
Regards.
MARIE PRETORIUS
I have not had any feedback from anybody regarding my wifi problem yet.
Can you please follow up as a matter of URGENCY.
Regards.
MARIE PRETORIUS
MP
MARIE P's update18 May 2026, 11:34
Reviewer Update
Good Morning
I have not had any feedback from anybody regarding my wifi problem yet.
Can you please follow up as a matter of URGENCY.
Regards.
MARIE PRETORIUS
I have not had any feedback from anybody regarding my wifi problem yet.
Can you please follow up as a matter of URGENCY.
Regards.
MARIE PRETORIUS
Mweb's replyOfficial
18 May 2026, 11:51 Good morning Marie, We understand your frustration, especially as you’re still waiting for feedback on your WiFi issue and have had to follow up again. We also recognise the urgency in getting this resolved for you without further delay. We can confirm that a follow-up has now been submitted with the relevant support team to escalate your query and request immediate attention on your case. Please allow a short period for the team to pick this up and revert with an update. We will continue to monitor the progress and ensure you receive feedback as soon as it is available. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply18 May 2026, 11:51
Official
Good morning Marie, We understand your frustration, especially as you’re still waiting for feedback on your WiFi issue and have had to follow up again. We also recognise the urgency in getting this resolved for you without further delay. We can confirm that a follow-up has now been submitted with the relevant support team to escalate your query and request immediate attention on your case. Please allow a short period for the team to pick this up and revert with an update. We will continue to monitor the progress and ensure you receive feedback as soon as it is available. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
MP
MARIE P's updateReviewer Update
18 May 2026, 12:03Thank you very much.
MARIE PRETORIUS
MARIE PRETORIUS
MP
MARIE P's update18 May 2026, 12:03
Reviewer Update
Thank you very much.
MARIE PRETORIUS
MARIE PRETORIUS
Mweb's replyOfficial
18 May 2026, 12:04You're welcome.
Best regards,
Mweb's reply18 May 2026, 12:04
Official
You're welcome.
Best regards,