Bad upgrade service

I have been using Mweb for some time now but not sure where did thinks got wrong from giving a good and efficient service to offering a bad service when having to upgrade as the Cell C LTE products are being terminated

I called on the 04 March 2020 to upgrade to MTN LTE 30GB for R199pm. The agent did assist me but it turns out that he was not trained very well on the MTN LTE products. I received the sim card on the 06 March 2020 but the sim didn't connect to the internet.

On the 10 March 2020 I logged a query via Mweb self service on their website with query nu: MWB***5 and it was responded to on the 11 March 2020, that I need to call the sales department as the status of the product shows the order is still provisioning.

I called on the 15 March with ref MWB***1, I was told to insert the sim and leave it on and the connection will happen automatically. Nothing happened.

I called again on the 16 March 2020 with Ref MWB***1 and the agent assisted me to set up the MTN APN address. I was at work at the time of the call and the sim card worked on my B315 router. Later on when I got home signal was lost and it was not working again.

On the 17 March I called with ref MWB***7 while I was at work and agent then advised me that MTN LTE has a towal lock and I need to be at home to get assistance.

I called again later on the 17 March with MWB***6 and Ispoke to Mpho who then advised me that the current router I have wont work on MTL LTE as MTN requires a CAT 6 router and mine is a CAT 5. He then logged the query and escalated it to sales department manager as I was incorrectly sold the sim card only for my CAT 5 router.

The week went by without any communication from MWEB. I decided to call on the 23 March 2020, I spoke to Mpho again and he said he didnt receive any communication also but he will escalate it again.

I called on the 24 March on the sales department and I spoke to a manager on the floor who promised to return the call for the above as I didn't receive any communication and the MTN should have been cancelled. The manager and her agent assisted me then to cancel the MTN product and to sign up for the Telkom LTE deal of 40GB which is for R369pm and I was assured that Telkom doesn't have a tower lock and it would work on my B315 CAT 5 router. And since I will take the sim card only, the price is R299 for 40GB.

I received the sim card on the 27 March 2020. I inserted the sim card and no connection for it. To my surprise when I log on to MWEB website the order was actual for 20GB and not 40GB as requested.