EK
Everhardus K

1 reviews | Active since Feb 2014

04 Mar 2015, 09:36

Bad throttling policy

Last month I were still a premium uncapped adsl user because I had other people living with me and they are also gamers but this month it's only me and my parents so my parents don't use a lot of data so I switched back to normal 6mbps uncapped line from this month but now I am already throttled for last month's usage which I feel is unfair because they say they throttle you for your last 30 days usage but how can they throttle you for data that you spent while you were a premium user the previous month when you had 600GB fair usage and now I'm on a normal line so my fair usage is 150GB. I have only used 26GB so far this month while being on the normal line. Please respond quickly because I seriously feel like cancelling my contract and spreading the word of this bad service

0
Replies (1)
Mweb
Mweb's reply04 Mar 2015, 14:51
Official
Hello ejk89,

Thank you for bringing this to our attention.

As per your discussion with our Customer Care consultant this matter has now been addressed.

Kind regards
MWEB Client Services